1. About Smart Torque

Smart Torque Car Parts operates the online shop at smarttorque.co.uk. The business trades as Smart Torque, Unit B2, Halesfield 5, Telford, Shropshire, TF7 4QJ, United Kingdom. You can contact us at info@smarttorque.co.uk.

2. Parts and compatibility

We offer new and used vehicle parts. Product descriptions, condition and photographs are provided to help you choose, but a potential match in search results does not guarantee fitment. Check part numbers, vehicle generation, specification and other relevant details before ordering. Contact us if you are uncertain.

3. Prices and orders

Prices are shown in pounds sterling. Any delivery charges and the final amount payable will be shown before you confirm your purchase. Placing an order is an offer to buy; we will confirm acceptance and the order details through the checkout and order-confirmation process. If a listing becomes unavailable or cannot be supplied, we will contact you and explain the available options, including a refund where appropriate.

4. Payments

Payments are processed using PayPal and the payment methods made available in checkout. Smart Torque does not ask you to email card details. The PayPal transaction and the Smart Torque order reference may both be needed when contacting support.

5. Delivery address checks

At checkout you may enter a delivery address, while PayPal may return a different shipping address. Your payment confirmation shows the PayPal shipping address received for the order. Where addresses differ, we may hold dispatch while we verify the correct destination. Payment completion does not mean an address discrepancy has been approved. Contact us promptly to request a change; a change cannot be guaranteed once dispatch has taken place.

6. Delivery and tracking

Delivery availability, estimated times and any charges depend on the item and destination. Delivery estimates are not guaranteed delivery dates unless expressly agreed. Where available, we provide a secure tracking link and update it with dispatch and courier information.

7. Cancellation rights

For eligible online purchases by consumers, you generally have a statutory right to cancel within 14 days after receiving the goods, and then a further 14 days to return them. Exceptions may apply under the Consumer Contracts Regulations. To cancel, contact info@smarttorque.co.uk with your order reference and a clear statement that you wish to cancel. We will provide return instructions and information about any lawful return costs.

8. Faulty, damaged or misdescribed goods

Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. If goods are faulty, not as described or otherwise do not meet your legal rights, contact us with your order reference and relevant photographs. Do not send items to an address without receiving return instructions.

9. Refunds

Where a cancellation or return qualifies for a refund, we will process it in accordance with applicable law. The time taken for funds to appear may also depend on your payment provider. We will explain any permitted deductions, where applicable, before making them.

10. Accounts and communications

You can place an order as a guest where checkout permits. Keep secure order-tracking links private. Please provide accurate contact and delivery details so we can process your order and respond to enquiries.

11. Liability and applicable law

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, or your statutory consumer rights. These terms are intended for UK consumer sales and are subject to applicable UK law. The business operates from England; mandatory consumer protections remain unaffected.

12. Changes and contact

We may update these terms for future orders. The terms applicable to your purchase should be made available when you order. For help, email info@smarttorque.co.uk.