1. Who is responsible for your information

The business responsible for this information is Smart Torque, Unit B2, Halesfield 5, Telford, Shropshire, TF7 4QJ, United Kingdom. Contact: info@smarttorque.co.uk.

2. Information we collect

Depending on how you use the site, we may process your name, email address, telephone number, billing or delivery details, vehicle registration and specifications, product enquiries, basket and order details, payment references, customer-service correspondence, tracking tokens and technical security information.

3. Why we use it

We use information to respond to enquiries; help identify parts; process orders, payments, deliveries and returns; provide tracking and order updates; verify conflicting delivery addresses; prevent fraud and misuse; maintain records; and meet legal obligations.

4. Our legal bases

Our legal bases may include performance of a contract (orders, delivery and support), compliance with legal obligations (tax and consumer records), legitimate interests (site security, fraud prevention and service improvement), and consent where required (for example, certain optional cookies or marketing). The basis depends on the particular processing activity.

5. Providers and sharing

We share relevant data only as needed with providers involved in payments (including PayPal), email hosting and communications (including IONOS), website hosting, suppliers, couriers, and professional or regulatory advisers where required. We do not state that data is sold to advertisers.

6. Delivery-address review

We compare the delivery details entered on Smart Torque with the shipping address returned through the payment process. If they differ, the order may be held for review. Authorised administrators may record approval reasons and private order notes to help resolve delivery queries and prevent misdelivery.

7. Cookies and similar technologies

We use essential technologies needed for basket, session and security functions. Other services, including PayPal, may set cookies or similar technologies. Please see our Cookie Policy for details. Optional analytics or advertising technologies must be disclosed and consented to where required.

8. Retention

We keep personal information only as long as needed for the purposes described, including tax, accounting, legal claims and customer service. We review retention needs by record type and keep records for periods required by applicable law, accounting obligations, dispute handling and operational security. Contact us for information about a particular record.

9. International transfers

Some service providers may process information outside the UK. Where this happens, we will use an appropriate lawful transfer mechanism and provide information about it on request.

10. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing, and receive portable data. You can contact info@smarttorque.co.uk to exercise your rights. You may also complain to the UK Information Commissioner’s Office (ico.org.uk).

11. Security and contact

We use access controls and other measures intended to protect order and customer information. No internet service can promise absolute security. For privacy questions, contact info@smarttorque.co.uk.

12. Updates

We may revise this notice when our services, providers or legal requirements change. Last updated: 10 October 2026.