Finding the right part
How do I find the right car part?
Browse by vehicle and part category, or use the vehicle search where available. Check the make, model, generation and part description carefully before ordering. Our listings show potential matches, not a guarantee of compatibility.
How can I check whether a part will fit my vehicle?
Compare the listing details, photographs and any part numbers with the part fitted to your vehicle. Registration details can help narrow a search but do not guarantee fitment. If you're unsure, contact our team with your registration and the part number before buying.
Do you sell new and used parts?
Yes. We display both New and Used parts where suitable listings are available. Use the New and Used filters on the results page, and check the condition shown on each product before purchase.
Why are some parts not displayed in search results?
Smart Torque applies quality, availability and relevance checks when selecting parts. Not every available part will meet our requirements, and stock availability may change. If you cannot find what you need, please contact our team for assistance.
What if I cannot find the part I need?
Please contact support with your vehicle details, the part required and any part number or photograph you have. We'll review your enquiry.
Orders & payment
How do I pay for an order?
Smart Torque uses secure PayPal checkout. The payment options available to you are shown during checkout. You'll see the order amount before confirming payment.
How will I know my payment was successful?
After a successful payment, you'll see an order confirmation with your Smart Torque reference, total paid, purchased part and the final PayPal delivery address. Keep your order reference for future enquiries.
Can I order without creating an account?
No account is needed. Smart Torque offers guest checkout, and you can follow your order using the secure tracking link supplied in your order updates.
Can I view my order history?
We do not currently provide customer accounts or an online order-history page. You can track an individual order using its secure tracking link. For information about an earlier purchase, contact support with your order reference.
Can I change or cancel an order?
Please contact us promptly with your order reference. We will review requests before dispatch; changes may not be possible once an order has been shipped. This does not affect your statutory cancellation or return rights.
Can I request an invoice?
Yes. Contact our team with your Smart Torque order reference and we'll help with the available order documentation.
Delivery
How do I track my order?
Use the secure tracking link provided in your Smart Torque order updates. Your tracking page shows the order's progress, and courier and tracking information when available. You do not need an account to use your secure tracking link.
When will my order arrive?
An estimated delivery window may be shown on your order confirmation or tracking page. Estimates are not guaranteed and can vary by item, courier and destination. Once dispatched, courier details will appear when available.
Where do you deliver?
We offer delivery to supported UK destinations for eligible parts. Any applicable delivery restrictions or charges are shown during the ordering process.
Delivery addresses
How we confirm where your order will be sent, and what to do if an address needs changing.
Which delivery address will be used?
Your payment confirmation displays the final delivery address supplied by PayPal. Please check it carefully against the address you entered on Smart Torque. If anything is incorrect, contact us before dispatch with your order reference.
Why does my order say 'Delivery address review'?
If the address entered on Smart Torque differs from the delivery address confirmed by PayPal, we flag the order for review. Your payment may already be complete, but we hold dispatch until the correct destination has been checked and approved by our team. This helps prevent a parcel being sent to the wrong address.
How do I request a change of delivery address?
Use the Request a delivery address change button on your payment confirmation when shown, or contact support promptly. Include your order reference and explain the requested change. We must verify the request before making any changes; a new address cannot be guaranteed after dispatch.
Returns & problems
Free returns for faulty, damaged or incorrectly supplied parts. If you change your mind or order an unsuitable part where the description was accurate, you may need to pay the direct return postage cost. Your statutory rights are unaffected.
What if my part arrives damaged or incorrect?
Please contact Smart Torque promptly with your order reference, a description of the issue and photographs where possible. Keep the item and packaging until we've advised you on the next steps.
When are returns free?
If your part is faulty, damaged on arrival, incorrectly supplied or not as described, contact us so we can arrange the appropriate return at no cost to you. Please provide your order reference and photographs where possible. This does not limit your statutory rights.
What if I change my mind or order the wrong part?
For most online purchases, you can notify us that you wish to cancel within 14 days of receiving the goods, then return them within a further 14 days. Where we told you before purchase that you are responsible for direct return costs, you may need to pay return postage for a change-of-mind return or a part ordered in error where the listing was accurate. Bulky items may cost more to return; contact us for instructions. This does not affect your rights if the goods are faulty, misdescribed or incorrectly supplied.
How do I request a return?
Contact us before sending anything back, quoting your order reference and the reason for return. We'll explain the applicable return process and instructions for your order.
When will I receive a refund?
Once a return is eligible and has been received and checked, we'll arrange the applicable refund. Your payment provider may take additional time to show the funds in your account.
VAT & pricing
VAT information depends on the type of part and the tax treatment of your purchase.
Can I reclaim VAT on my purchase?
For new parts where VAT is separately charged, VAT-registered business customers may be able to reclaim it, subject to HMRC rules and their circumstances. For eligible used parts sold under the VAT Margin Scheme, no separately reclaimable VAT is shown.
Why doesn't my invoice show VAT separately?
For eligible used parts sold under the VAT Margin Scheme, VAT is not separately itemised on the invoice. For new parts sold under standard VAT accounting, an appropriate VAT invoice can show VAT separately.
Do Smart Torque prices include VAT?
The displayed product price is the selling price payable for that part. Any applicable delivery charges are shown before payment. VAT is shown separately on invoices where required by the tax treatment of the purchase.
Contact Smart Torque
Questions about an order, tracking, a delivery address or a part? Send us a message and we’ll reply using the details you provide. Please include your order reference if you have one.